Returns & Exchanges

We want you to be completely satisfied with your Roberto Coin purchase; therefore, we offer complimentary returns on all unworn items in their original packaging within 30 days of delivery. Please ensure that all security tags remain attached and the jewelry is in its original, pristine condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Secure Your Shipment

  Place your jewelry in its original Roberto Coin presentation box and pack it securely inside the shipping carton, including all original certificates and documentation.

• 3.
  Ship with Care

  Affix the prepaid insured shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a receipt for tracking purposes.

• 4.
  Inspection and Refund

  Once our master jewelers verify the condition of the return, a refund will be issued to your original payment method within 7 to 10 business days.